The Home Loan Application Process

What happens once you've submitted your application? So that you know what to expect when you apply for a home loan with us, we've put together the steps we go through in processing your home loan, and some timeframes as to when you can expect to hear back from us.

  1. Make your application, and submit all the required documentation. For more information on this, you might like to read our section information on what do I need to apply?
  2. Once we receive your application and all required documentation, it will take up to three working days for a decision to be made. In this time, we will advise you if a valuation on the property is required. If a valuation is required, our decision may take a bit longer.
  3. On approval of your loan application, your loan documentation will be issued, and sent out to you.
  4. Once you receive your loan documentation, sign it, and return it to us. We need this signed documentation back so that we can finalise your loan processing/arrangements.
  5. 3 working days before settlement, you will need to advise us of the cheque details that you will need at settlement. This includes information such as the final amount, and payee that the cheques need to be made out to.

If at any time you want to talk to someone about your loan application, please call us on 13 11 55 and ask for 'new home loans'.

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Got a question? Our Home Loan Frequently Asked Questions may have the answers you need


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Contact Us. Call us on 13 11 55. BSB: 484-799 for all Suncorp branches.
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