Logging on to Suncorp Internet Banking
- Never access Suncorp's Internet Banking site via a link in an email. Suncorp will never ask you to enter login or other personal details via email communication.
- Check the 'Last Login' information at the top of the 'Balances' screen for any unauthorised access.
- Be aware that it is possible for computer viruses to manipulate the 'Favorites' menu in your browser. Avoid adding Internet Banking links to your 'Favorites' browser – instead, always access Suncorp Internet Banking by typing www.suncorp.com.au into your browser and selecting 'Internet Banking'.
How to Check That You are Connected to Suncorp Internet Banking
Every page of Suncorp Internet Banking is protected by a piece of information called a 'digital certificate'. A digital certificate securely identifies the site you are connecting to. Your browser is probably set to automatically accept any digital certificate from Verisign™. Suncorp uses Verisign™ to produce its Internet Banking digital certificate.
You can view the contents of the digital certificate when you are connected to the Internet.
For most browsers the digital certificate details can be obtained via the padlock icon displayed on the status bar (usually the bottom right corner of your browser).
For Microsoft Internet Explorer browsers, double click on the padlock to see the information.
Make sure you check the fields of the digital certificate. The Issuer field should mention VerisignTM. The digital certificate should be issued to internetbanking.suncorpmetway.com.au. If the digital certificate details are different, do NOT enter any details including your Customer ID or password.
Confirm that your banking session is securely encrypted by ensuring a symbol of a lock appears at the bottom right hand corner of the browser.
Using Suncorp Internet Banking
- Never leave your computer unattended while logged on to Suncorp Internet Banking.
- Don't select any 'on screen' transaction confirmation buttons more than once without waiting for the next message.
- Always select Log Off from the Suncorp Internet Banking menu when you complete your Internet Banking session.
- Close your Internet browser after signing out at the end of each Suncorp Internet Banking session.
- For external transfers, business payments and funds transferred using the 'Other Suncorp Account' transfer type, request the minimum Daily Limit which is appropriate for your purposes.
- Take care when entering account details, and make sure no one is looking over your shoulder to find out your sensitive information.
Checking Your Transactions
- Check your last sign-in date and time whenever you sign into Suncorp Internet Banking to ensure it corresponds with the last Internet Banking session you conducted.
- Always check your statements for any transactions that look suspicious and report discrepancies immediately to Suncorp on 13 11 55.
A shared (or public) computer is any computer that can be used by someone other than you. For example, those at Internet cafes, libraries, a friend's computer, schools, shopping centres, hotels, airports, pubs, youth hostels and some workplaces where more than one person has access to the same computer.
A shared computer may not be secure, and further it may be difficult to find out if the computer is virus-free and safe to use. Possible risks of using shared computers include:
- Viruses and malicious programs.
- Maximum security options not set.
- Previous users may have installed trojans and other malicious software.
Suncorp recommends against using shared computers to do Internet Banking. However, if you have no option but to use a shared computer, we recommend you follow these steps to help safeguard your privacy:
- Always log out of Suncorp Internet Banking by clicking on 'Log Out' below the Suncorp Logo.
- Close the browser by clicking the 'Close' button on the final screen. Or click the 'X' icon on the top right hand side of the screen, after you have logged out.
- Ensure you change your Internet Banking password on a secure computer at your earliest convenience.
If you are not sure about the security level of the shared computer you are using, we recommend you find a more secure computer or use Telephone Banking.
