At Suncorp we use industry standard security technology and practices to optimise your security for Internet Banking and to protect your account from any unauthorised access and inconvenience. Here are just a few ways we achieve this:
| Feature |
Information |
| Encryption |
- Your Internet Banking session with Suncorp is protected with encryption, which means that the information sent to and from your computer can only be seen and understood by yourself and Suncorp.
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| Firewalls |
- Suncorp maintains a number of firewalls that provide a secure environment for our Internet Banking customers.
- Firewalls protect Suncorp's systems from attacks, track potential and actual threats, and ensure nothing unauthorised enters or leaves our Internet Banking environment.
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| Secure Sessions |
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When you log into Suncorp Internet Banking a secure session is established using a technology called Secure Sockets Layer (SSL). A secure session can be identified by the following:
- A small padlock will appear on the bottom right hand corner of your screen; AND/OR
- The URL (web) address begins with 'https://' rather than 'http://'.
- If you ever logon to Suncorp Internet Banking and do not see one or more of these identifiers, please call Suncorp's Internet Banking Call Centre on 1300 655 325.
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| Automatic lock-out |
- After three consecutive unsuccessful login attempts (over any period of time), Suncorp disables your Internet Banking account to safeguard against unauthorised access.
- To re-activate Internet Banking you simply need to call Suncorp's Internet Banking Call Centre on 1300 655 325.
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| Session Time-out |
- Suncorp has set a 10-minute time-out default after which your system will automatically log you off and end your Internet Banking session.
- This means that should you leave your computer for any reason longer than 10 minutes whilst conducting an Internet Banking session, the system will end your session to ensure that no one else can access your personal information in your absence.
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| Last Login Time Check |
- Each time you connect to Internet Banking, the date and time of your last session will be displayed at the top of the page for your information.
- Be sure to check this each time to ensure that nothing is out of the ordinary.
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| Suncorp Security Tokens |
- Suncorp’s Security Token is a service that adds an additional layer of security to your Internet Banking account.
- When logging onto Internet Banking, you will be asked to enter a six-digit numeric code, known as your token code, after your Customer ID and Password.
- The token code is provided by your Security Token, a key-chain sized device that generates a new number every 60 seconds.
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| Investigations |
- Suncorp has an experienced and dedicated Investigations team that ensures an immediate response to suspicious account activity or potential cases of fraud.
- Our team has successfully brought criminal charges against those responsible for cases of online fraud.
- If you feel that your security may have been compromised, please call Suncorp on 13 11 55.
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| Industry relationships |
- The Australian banking industry works together and alongside the Australian High Tech Crime Centre and the Australian Federal Police to manage threats to online banking and the Internet.
- Suncorp is also a member of the Australian Computer Emergency Response Team (AusCert), which continually investigates and notifies Suncorp of online criminal activity within Australia and across the globe.
- There are numerous anti-fraud forums established of which Suncorp is also an active member.
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Suncorp is committed to providing you with the highest level of security and support when banking online.
As a Suncorp account holder, you will generally not be held liable for any unauthorised transactions on your account, provided that you and other authorised users on your account have met the following requirements:
